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5 stars for customer service: I bought this wrap specifically to wear on a flight so the shipping was time sensitive. 5mr was easy to communicate with and they made sure I got the wrap in time for my trip.
5 starts for the product: I wore this BBTai for the entire five hour flight (both ways). It was comfortable for both myself and my 14 month old. She was very wiggly, but even with the straps loosened, she was contained and happy. I was able to get through security easily, boarding was easy and I was able to keep everything organized and streamlined while keeping her close. I was flying by myself with her, but using this wrap really made things a lot easier. The wide straps made it really comfortable to wear for a long period of time and it made adjustments easy.